Terms & conditions

1. Who we are and what the service is

The service is provided by DeCA Platform ("we", "us"). Contact:hola@deca.example.

The service is a cloud platform to issue, share, modify and safekeep electronic transport documents (Spain's DeCA and, when available, the electronic consignment note eCMR), through a web application and an API. It is aimed exclusively atbusinesses and professionals (B2B); it is not intended for consumers.

2. Account and registration

• You need an account to use the service. Registration data must be accurate and kept up to date; the account is contracted by a person authorised to bind the company they represent.
• You are responsible for safeguarding your credentials and API keys and for the activity performed with them. If you suspect unauthorised access, tell us immediately and rotate your keys (you can do it yourself from the panel, instantly).
• When you sign up you receive 10 complimentary documents, with no card and no lock-in, to evaluate the service.

3. Prices, credits and bundles

• Current prices are published on the pricing pageand exclude taxes. Prices marked as "launch pricing" may change for future purchases — never for what you have already bought.
• The service runs on credits: as a general rule, activating a document consumes one credit. Prepaid credit bundles never expire while your account is active.
• The monthly flat plan includes the number of documents stated on the pricing page; it can be cancelled at any time, effective at the end of the paid period.
• Credits are non-refundable except where the law requires it or the error is attributable to us, and they are not transferable between accounts.

4. Acceptable use

• You agree to use the service lawfully and in accordance with these terms, and not to attempt to breach its security, circumvent account isolation or interfere with other customers' service (API usage limits are documented).
• Good-faith security research is welcome through ourresponsible disclosure channel.
• We may temporarily suspend access in the event of use that endangers the service or third parties, giving you a reasoned notice and lifting the suspension as soon as the cause ceases.

5. Your data and your documents: responsibility for content

• The content of your documents is yours and is your responsibility: the truthfulness and accuracy of the declared data (shipper, carrier, goods, weights, plates…) rests with the issuer. The platform validates the formal and technical compliance of the document, not the material truth of what is declared.
• The service is a compliance tool, not a legal advice service. The guides and content on this website are general information with cited sources, not advice for your specific case.
• For the personal data contained in your documents we act as processor under theDPA, which forms part of these terms.

6. Availability and service level

Our availability objectives, their definition, exclusions and the service credits that back them are published in the SLA, which forms part of these terms. Real-time service status and incident history are published on thestatus page.

7. Intellectual property

The software, brand and platform content belong to us or our licensors; we grant you a non-exclusive, non-transferable right of use for the duration of the contract. The data and documents you generate are yours: you grant us only the licence strictly needed to provide the service (storing them, processing them, serving them to inspections and to whomever you share them with).

8. Confidentiality

Each party will treat as confidential the other party's non-public information accessed in connection with the service, and will not use it for purposes other than performing the contract. This obligation survives 3 years after termination.

9. Warranties and liability

• We provide the service with due professional diligence and in accordance with the published SLA. Except as expressly warranted, the service is provided "as is".
• Neither party is liable for indirect damages or loss of profit. Nothing in these terms limits liability that cannot legally be limited (wilful misconduct, gross negligence).
• Each party's total aggregate liability is capped at the amount paid for the service in the12 months preceding the event giving rise to it.
• We are not liable for your failure to meet your own legal obligations where it stems from inaccurate information you declared or from use of the service contrary to these terms.

10. Suspension and cancellation

• You can cancel at any time from the panel or by email. There is no lock-in and no penalty.
• Custody after cancellation: documents already issued remain available for download during the legal custody period (at least 1 year from each document's issuance), even if the account is closed. Before cancelling you can export all your data from the panel.
• We may terminate for a material breach not remedied within 15 days of notice, or for persistent non-payment — without prejudice to the legal custody described above.

11. Changes to the service and to these terms

The service evolves (including when the regulations change). We may amend these terms by notifying account administrators by email at least 30 days in advance; if you do not accept the change, you may terminate without penalty before it takes effect. Changes never reduce guarantees already paid for mid-term.

12. Governing law and jurisdiction

These terms are governed by Spanish law. Any dispute is subject to the courts of the city of the provider's registered office, unless a mandatory rule provides otherwise.

13. Contact

For any question about these terms:hola@deca.example.